Common general documents for the ESSnet
Here is a list of questions that can be used in a video about reusing a shareable service. Those considered the most important are in italics.
Name of the service?
The source of the service?
How long has it been used?
Who uses the service?
Service description?
What problems were solved?
What were the productivity gains obtained?
Before using this service, how was the problem addressed?
Were there incentives to use this service?
Is it possible to relate to the GSBPM?
How do you get information about the service ?
If its existence was known prior, would it be useful ?
Channel to obtain the service?
Manual available?
Help desk?
What is the level of technical support?
Support for day to day operation?
Was there some tool/demo app to evaluate/try the service?
Easy to know and install new versions of the service?
The technical requirements were explicitly known before use?
Were technical requirements easily overcome?
Providing feedbacks on the service exist?
Is it possible to contribute to the development of the service?